Privacy Policy
Last updated: 18/07/2026
Waypoints is committed to protecting your privacy. This policy explains what information we collect, how we use it, and how we keep it safe when you use our website or SMS service.
1. What we collect
When you browse the directory: We do not require you to create an account or provide any personal information. We may collect anonymised usage data (such as which search terms are popular) to help us improve the service.
When you text us: We receive your mobile phone number and the content of your messages. We use this information solely to understand what support you need and to recommend appropriate local services.
2. How we use your information
- To match you with relevant local services based on your suburb and needs.
- To reply to you via SMS with service recommendations.
- To alert our human support team if a message suggests you may be in immediate danger.
- To improve our service matching and AI responses over time.
We do not use your information for advertising, marketing, or selling to third parties.
3. Phone number handling
Your phone number is stored in a hashed format. It is only resolved to its original form when a member of our support team needs to reply to you directly. We never share your phone number with the services we recommend — you contact them directly if you choose.
4. Data storage and security
Your messages and related data are stored securely on encrypted servers. Access is limited to authorised members of the Waypoints team. We retain conversation records only as long as necessary to provide support and maintain service quality, after which they are deleted or anonymised.
5. Cookies and analytics
Our website may use basic cookies and analytics tools to understand how visitors use the directory. This data is aggregated and anonymised. You can disable cookies in your browser settings if you prefer.
6. Third-party services
We use trusted third-party providers for SMS delivery and AI processing. These providers are contractually bound to handle data in accordance with this privacy policy and applicable Australian privacy laws. We do not authorise them to use your data for any other purpose.
7. Your rights
You have the right to request access to any personal information we hold about you, to ask for corrections, or to request deletion. To make a request, contact us at the email address below. We will respond within a reasonable timeframe.
8. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of Waypoints after changes means you accept the updated policy.
9. Contact us
If you have any questions about this privacy policy or how we handle your data, please contact us at: hello@brainwavex.com.au