What is Waypoints?
Waypoints is a free, multilingual directory of community services in Melbourne — plus an SMS assistant you can text when you are not sure what you need. No login, no app, no cost.
The problem it solves
Most people who need support do not fail because help does not exist — they fail at the first step, which is knowing where to start. Which service is closest? Is it free? Does anyone there speak my language? Are they open today? Waypoints answers those four questions before you pick up the phone.
Three ways to use it
Search the directory
Filter by suburb, category and language on waypoints.au.
Use the map
The map view shows every service near you as a pin, colour-coded by category.
Text us
Send a message to +61 468 094 368 in your language and get 2–3 free services back.
What it covers
Mental health, emergency food relief, housing and financial help, family violence support, legal aid, alcohol and other drugs, parenting and family services, multicultural and settlement support, LGBTQIA+ services, youth services and healthcare including bulk-billing GPs.
Why the listings can be trusted
Listings are checked with the organisation that actually runs the service and re-checked regularly, so hours, phone numbers and eligibility stay current. Verified services carry a badge. Crisis services are always shown first when a crisis is detected.
Languages
English, Mandarin, Cantonese, Arabic, Vietnamese, Punjabi, Greek, Italian and Hindi — across the website, the chat assistant and SMS, including the service details themselves.
Privacy
No name required, no address required, and your phone number is never shared or sold. Read the full privacy policy.
Next steps
New to Australia? Read how to get free services as a newcomer. Run a service? Become a Waypoints partner and get listed for free. More on our about page.